The Teddy Bear Nurse Restoration Service – Terms & conditions :

Last Updated: 21/07/2026

• Repairs/Restoration: Please be aware that repair/restoration of your bear or soft toy is a skilled and delicate service, the handling of fragile vintage materials, and the fact that “character” may change slightly during restoration are possible, but all changes, work carried out or concerns within the repair/restoration will be to the best of our abilities discussed and agreed with the customer first. Also, if any additional work is needed or other damaged found once your bear or soft toy is with us will be communicated to the customer and work or additional cost agreed with customers before work is carried out.
• Communication During Repair/Restoration: We will communicate with the customers via email or facebook messenger or another messaging app arranged with the customer prior to the start of the repair/restoration.
• Timeframes for Work: Repairs/Restorations are normally booked in for 5days (Monday to Friday). When the Repair/Restoration is booked in, the customers will be given a start date in ( Usually the Monday ) in which to have the bear or soft toy with us, so it is ready for its pre arranged time slot. Any delay in the bear or soft toy arriving with us after its prearranged time slot may cause delay in its completion. We will try out best to inform the customer on a new completion date but this will be affect by other workload schedules at the time we receive the bear or soft toy . The completion of the repair or restoration may be delayed due to availability of materials or staffing issues due to health will be communicated and customer made aware as soon as possible.
• Shipping and Transit Liabilities: The customer bears full responsibility for the item during inbound shipping, we recommend you use fully tracked and insured couriers like Royal Mail, so you can track your bear or soft toy on it journey and also makes aware of its possible arrival date and time so we can be present to receive it.
• In Person Delivery & Pick Up from Customer: This can be arrange with us by email or messaging app or phone at the time of booking in and details confirmed nearer to allocated time slot.