Privacy Policy for The Teddy Bear Nurse

Last Updated:21/07/2026                                  

1. Introduction

Welcome to The Teddy Bear Nurse (www.theteddybearnurse.com). We are committed to protecting and respecting your privacy. This policy explains how we collect, use, and protect your personal data when you visit our website, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

For the purposes of data protection law, the “Data Controller” is The Teddy Bear Nurse.

2. The Type of Personal Information We Collect

We currently collect and process the following information:

  • Identity Data: First name, last name, or username.
  • Contact Data: Email address, billing address, delivery address, and telephone numbers (if you make a purchase or contact us).
  • Technical Data: Internet Protocol (IP) address, your login data, browser type and version, time zone setting, and operating system.
  • Usage Data: Information about how you use our website, products, and services.
  • Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.

3. How We Get the Personal Information and Why We Have It

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • You have made an inquiry or contacted us through our website.
  • You have purchased a product or service from us.
  • You have subscribed to our newsletter or mailing list.

We also receive personal information indirectly, from the following sources in the following scenarios:

  • Automated technologies or interactions: As you interact with our website, we may automatically collect Technical Data about your equipment and browsing actions using cookies and server logs.

Our Lawful Basis for Processing

Under the UK GDPR, the lawful bases we rely on for processing this information are:

  1. Your consent. You are able to remove your consent at any time. You can do this by contacting us at theteddybearnurse@gmail.com.
  2. We have a contractual obligation. (e.g., fulfilling an order you placed).
  3. We have a legitimate interest. (e.g., improving our website, preventing fraud).
  4. We have a legal obligation. (e.g., retaining financial records for tax purposes).

4. What We Do with the Information

We use the information that you have given us in order to:

  • Provide and manage your access to our website.
  • Process and deliver your orders or services.
  • Manage our relationship with you, including notifying you about changes to our terms or privacy policy.
  • Administer and protect our business and this website (including troubleshooting and data analysis).
  • Deliver relevant website content and advertisements to you.

Data Sharing: We will not share your personal information with any third parties for marketing purposes without your express consent. We may share your data with trusted third-party service providers (such as payment processors or website hosts) strictly for the purpose of operating our business.

5. How We Store Your Personal Information

Your information is securely stored. We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed.

We keep your personal data only for as long as reasonably necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements. Once this time period has expired, we will securely delete or anonymize your data.

6. Your Data Protection Rights

Under UK data protection law, you have rights including:

  • Your right of access: You have the right to ask us for copies of your personal information.
  • Your right to rectification: You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
  • Your right to erasure: You have the right to ask us to erase your personal information in certain circumstances.
  • Your right to restriction of processing: You have the right to ask us to restrict the processing of your personal information in certain circumstances.
  • Your right to object to processing: You have the right to object to the processing of your personal information in certain circumstances.
  • Your right to data portability: You have the right to ask that we transfer the personal information you gave us to another organization, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

To exercise any of these rights, please contact us at:

Email: theteddybearnurse@gmail.com

Mailing Address: The Teddy Bear Nurse, GDPR Department, Walwen Cottage, Walwen Lane, Axton, CH8 (DL

7. How to Complain

If you have any concerns about our use of your personal information, you can make a complaint to us directly at theteddybearnurse@gmail.com.

You can also complain to the Information Commissioner’s Office (ICO) if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk